Coaching and counseling : a practical guide for managers and team leaders
By: MINOR, Marianne
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Material type: 
BookSeries: A Fifty Minute Series Book.Publisher: Menlo Park : Crisp Publications, 1996Description: 79 p.Subject(s): Desenvolvimento Organizacional | Técnica Administrativa | Equipe | Liderança| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 2.08M6663c (Browse shelf) | 1 | Available | 10001187 |
Section 1 - Counseling and coaching The what and why of counseling and coaching The benefits of counseling The benefits of coaching Why managers avoid counseling Why managers avoid coaching Characteristics of effective couselors Characteristics of effective coaches Section II - When should you counsel or coach? When to counsel or coach? Symptoms of performance problems Personal problems that may affect job performance Case studies to evaluate your skills Section III - Giving and receiving feedback How you can give and receive feedback How to give effective feedback Positive feedback comes in many forms What behavior do I reward, ignore or punish? Case studies on giving feedback Action plan for giving feedback e a role model Section IV - Plan and conduct counseling and coaching sessions Preparing for a counseling or coaching session Counseling pitfalls to avoid Coaching pitfalls to avoid Guidelines for conducting a successful counseling session Guidelines for conducting a successful coaching session Guidelines for conducting a successful performance appraisal session What to do when all eise fails Section V - Pulling it all together Case studies for coaching and counseling Personal action plan
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